Rennovate (“we,” “our,” or “us”) operates https://rennovate.co.uk and is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and disclose your information when you visit our website, engage with our services, or interact with our advertising.
1. Information We Collect
We collect personal data in the following ways:
○ Information You Provide Directly
- Name, email, phone number, and address (when you contact us or request a quote).
- Payment information (if applicable).
- Any other details you provide when filling out forms, surveys, or subscribing to our services.
○ Information We Collect Automatically
- Device & Browser Data – IP address, browser type, and operating system.
- Website Interaction Data – Pages visited, time spent on our site, clicks, and referring URLs.
- Cookies & Tracking Technologies – We use cookies and similar technologies to enhance user experience and run targeted ads.
○ Information from Meta
If you interact with our Meta Ads, we may collect data via:
- Meta Pixel – Tracks conversions and interactions with our website.
- Lead Forms – Information you submit in lead generation ads.
- Meta Custom Audiences – If you have previously interacted with our website or ads.
2. How We Use Your Information
We use your personal data for the following purposes:
- Providing Services – Processing inquiries, fulfilling services, and customer support.
- Marketing & Advertising – Running targeted ads on Facebook, Instagram, and other platforms.
- Personalisation – Enhancing your website experience based on past interactions.
- Compliance & Security – Preventing fraud, ensuring legal compliance, and securing transactions.
3. How We Share Your Information
We do not sell or rent your personal data. However, we may share data in the following situations:
- Third-Party Service Providers – With trusted partners (e.g., Meta, Google) for ad targeting, analytics, and customer management.
- Legal Compliance – If required by law, we may share data with authorities.
- Business Transfers – In case of a merger, sale, or acquisition, your data may be transferred.
4. Meta Ads & Your Data
We use Meta Ads for marketing and may collect data via:
- Meta Pixel – Tracks user behaviour on our website to improve ad targeting.
- Custom Audiences – We may create lookalike audiences based on customer interactions.
- Retargeting Ads – If you visited our website, you may see ads reminding you of our services.
Your Choices: You can control how your data is used for ads via Meta’s Ad Preferences.
5. Your Rights Under UK Law (GDPR & Data Protection Act 2018)
You have the right to:
- Access your data and request a copy.
- Correct any inaccurate data.
- Delete your personal data (“Right to be Forgotten”).
- Restrict or object to data processing (e.g., opt out of marketing).
- Withdraw consent (if we rely on consent for processing).
To exercise any of these rights, email us at team@rennovate.co.uk.
6. Cookies & Tracking Technologies
We use cookies to improve user experience and measure ad performance.
- Essential Cookies – Needed for site functionality.
- Analytical Cookies – Help us analyse site traffic.
- Advertising Cookies – Used for Meta and Google Ads targeting.
How to Manage Cookies: You can modify your browser settings to block or delete cookies.
7. Data Retention & Security
We retain your data only as long as necessary for the purposes stated above. We implement strict security measures to protect against unauthorised access, data breaches, and fraud.
8. Changes to This Privacy Policy
We may update this policy to reflect changes in legal requirements or business practices. The latest version will always be available on this page.
9. Contact Us
If you have any questions about this Privacy Policy, you can contact us:
Email: team@rennovate.co.uk
Address: 1 Elmfield Park, Bromley, BR1 1LU
